Holley Navarre Medical Clinic
We are delighted to welcome you to the Family Practice
office of Dr. Rudman in the heart of Navarre. You will be greeted by Tammy, our front office specialist, who will be able to check you in and verify your insurance. This is your point of contact with our office. If you have any questions, if you need to reschedule an appointment or get worked in for an emergency, this is who you need! When calling our office, press "0" for this option. Tammy will be glad to find a time to suit your needs.
We have the luxury of having Penny, a talented RN, on our staff specifically to help coordinate care with other offices and specialists, especially for our Tricare beneficiaries. Penny also can assist you with any test results or refill requests you may have. Consider our RN to be your bridge between your visit with the doctor and any issues or questions you may have before or after the visit. For this option, press "3"from our automated system.
Dr. Rudman is pleased to have Catie work as his medical assistant. A local who knows the area, Catie was well known herself as a mainstay at Dr. Tran's office. Our assistant works directly with the physician and will register your vitals and run any tests ordered by the doctor. The medical assistant will address any needs you have during your visit and is directly involved in your visit with the doctor. If you are returning a call specifically from the MA, press "1". All other calls should ask for the RN in order to be processed quickly and efficiently.
FRONT OFFICE/APPOINTMENT SCHEDULER
When your visit is complete, Gina will be glad to schedule any followup visits you may need. She will also be the person who calls you with your friendly reminder about your visit. A new addition to our staff, she is aware of the high level of quality we demand- she has known our office for over 15 years!
Our new RN Shelley will be glad to assist you in any way, including running tests, administering shots, or giving vaccines. She is ready to help you on Friday and Saturday!
Our billing is handled essentially "in-house", locally. Your charges are filed electronically where possible to protect your privacy. If you do not understand your bill, or if you are having a problem with your insurance, we ask that you call your insurance company first. Every insurance is different, and they are best equipped to explain why they did or did not pay for a service. If you still have questions after contacting your carrier, you may press "5"to leave a message for Sophie, our biller.